Bahria Town which is a biggest Property Developer in Pakistan, is prepared to add some new customer care features to its service centers.
Bahria Town is considered the 1st company in Pakistan, which have Social media involvement tools from Genesys, which is a prominent supplier of contact center solutions.
This new venture is done through a Bronze Partner named C-Square. Now Bahria Town consumer center has assistance of Voice, Web Chat, Email, SMS and Social Media for its clients.
President of Bahria Town Malik Riaz Hussain stated
Besides improvement in customer services, Bahria Town has implemented Genesys CIM, Genesys SIP discussion, Genesys SIP Qualification and Parking, Genesys synergistic Intelligence, Genesys Interaction Workspace, Genesys Interaction Workspace Endpoints, Genesys SMS, Genesys Email, Genesys Web Chat, Genesys Social Media Engagement as well as Genesys social networking per Seat.
President of Bahria Town Malik Riaz Hussain stated
Besides improvement in customer services, Bahria Town has implemented Genesys CIM, Genesys SIP discussion, Genesys SIP Qualification and Parking, Genesys synergistic Intelligence, Genesys Interaction Workspace, Genesys Interaction Workspace Endpoints, Genesys SMS, Genesys Email, Genesys Web Chat, Genesys Social Media Engagement as well as Genesys social networking per Seat.
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